Thursday, 30 June 2016

OpenDental SMS Plugin - Correct communication log type for sent text messages

Issue
Previous, SMS plugin adds a communication log (commlog) record for each sent text. The commlog type is set to the first type in commlog type definition (below)


Therefore, commlog of a patient looks like below:

Solution
The latest SMS plugin version 16.1.31 has fixed this issue. In order to do so, you need to set up the commlog type list in particular order (go to Setup/Definition => CommLog type and use Up and Down button):
  1. ApptRelated
  2. Recall
  3. Financial
    ...
     The last is Misc

The plugin will use:
  • first type for Appointment confirmation texts
  • second type for Recall texts
  • third type for Payment confirmation texts (you may no use this feature see here)
  • last type is Misc for all other texts






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